Privacy Policy

Last updated: December 15, 2024

Our Commitment to Your Privacy

At Cogix ("we," "us," or "our"), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our interactive learning platform.

We comply with applicable privacy laws including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

Personal Information You Provide

  • Account Information: Name, email address, password, profile information
  • Payment Information: Billing address, payment method details (processed securely by third-party processors)
  • Communication Data: Messages you send us, feedback, support requests
  • Profile Data: Educational role (student/teacher), preferences, settings, accessibility needs

Information Collected Automatically

  • Learning Activity Data: Project interactions, content creation activities, learning progress metrics
  • Usage Analytics: Pages visited, time spent, features used, click patterns
  • Technical Information: IP address, device type, browser information, operating system
  • Cookies and Tracking: Session data, preferences, authentication tokens

Information from Third Parties

  • Authentication Services: Information from our secure authentication system
  • Social Login: If you sign in through social media, basic profile information
  • Payment Processors: Transaction confirmations and payment status

2. How We Use Your Information

We use your personal information for the following purposes:

Service Provision

  • Provide access to educational content creation tools
  • Track your learning progress and provide personalized recommendations
  • Maintain your account and user profile
  • Enable collaboration between students and teachers

Communication and Support

  • Respond to your inquiries and provide customer support
  • Send important account and service updates
  • Provide technical notifications and security alerts

Improvement and Analytics

  • Analyze usage patterns to improve our educational tools
  • Develop new features and educational content creation methods
  • Conduct research and statistical analysis (anonymized data only)
  • Ensure security and prevent fraud

Legal Compliance

  • Comply with applicable laws and regulations
  • Respond to legal requests and prevent illegal activities
  • Protect our rights and the rights of our users

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

  • Authentication System: Secure user authentication and session management
  • Payment Processors: Secure payment processing (Stripe, etc.)
  • Cloud Services: Hosting and data storage providers
  • Analytics: Service usage analysis and performance monitoring

Legal Requirements

  • When required by law or legal process
  • To protect our rights, property, or safety
  • To prevent fraud or illegal activities
  • In connection with business transfers or acquisitions

With Your Consent

We may share information for other purposes with your explicit consent or at your direction.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Maintain your login session and remember your preferences
  • Analyze website usage and improve performance
  • Provide personalized content and recommendations
  • Ensure security and prevent fraud

Types of Cookies We Use

  • Essential Cookies: Required for basic site functionality
  • Performance Cookies: Help us understand how you use our site
  • Functional Cookies: Remember your preferences and settings
  • Authentication Cookies: Keep you logged in securely

You can control cookies through your browser settings, but disabling certain cookies may affect site functionality.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

  • Encryption of data in transit and at rest
  • Secure authentication and access controls
  • Regular security assessments and updates
  • Employee training on data protection
  • Incident response and breach notification procedures

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services and maintain your account
  • Comply with legal obligations and resolve disputes
  • Improve our services and conduct research

Generally, we retain account information for the duration of your account plus 3 years after closure. Learning activity data may be retained longer for research purposes in anonymized form.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

General Rights

  • Access: Request information about the personal data we hold about you
  • Correction: Request correction of inaccurate or incomplete data
  • Deletion: Request deletion of your personal data (right to be forgotten)
  • Portability: Request a copy of your data in a structured format
  • Restriction: Request limitation of how we process your data
  • Objection: Object to certain types of data processing

California Residents (CCPA Rights)

  • Right to know what personal information we collect and how it's used
  • Right to delete personal information we've collected
  • Right to opt-out of the sale of personal information (we don't sell data)
  • Right to non-discrimination for exercising your privacy rights

European Residents (GDPR Rights)

  • Right to withdraw consent where processing is based on consent
  • Right to lodge a complaint with your local supervisory authority
  • Right to object to processing based on legitimate interests

Exercising Your Rights

To exercise any of these rights, please contact us at support@cogix.app. We will respond to your request within the timeframes required by applicable law.

8. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

For users between 13-18 years old, we recommend parental supervision and may require parental consent in certain jurisdictions.

9. International Data Transfers

Your personal information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including:

  • Standard contractual clauses approved by the European Commission
  • Adequacy decisions by relevant authorities
  • Certification schemes and codes of conduct
  • Other legally recognized transfer mechanisms

10. Third-Party Services

Our platform integrates with third-party services that have their own privacy policies:

  • Payment Processors: Stripe and other payment services have their own policies
  • Cloud Providers: AWS, Google Cloud, or other hosting services
  • Analytics Services: Usage analytics and performance monitoring services

We encourage you to review the privacy policies of these third-party services.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

  • Posting the updated policy on this page with a new "Last Updated" date
  • Sending an email notification to registered users
  • Displaying a prominent notice on our platform

Continued use of our services after changes become effective constitutes acceptance of the new policy.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Privacy Officer

Email: support@cogix.app

General Contact: support@cogix.app

Address: [Your Business Address]

Phone: +1 (800) COG-MIND

EU Representative

If you are in the European Union and have concerns about our data processing, you may also contact our EU representative at [EU Representative Contact].

We are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy is effective as of December 15, 2024 and was last updated on December 15, 2024.